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Interpersonal Skills and Communication (Oral, Written and Visual) (Ref:OTSICS001)

Course Objectives

Increase the individual’s knowledge and skill levels of Interpersonal relations and communication. To gain skills using methods, techniques and tools which will improve the delegates effectiveness as in these areas.
Presentations on key areas will be reinforced during the “hands on” workshop sessions to develop methods and techniques which can be directly applied to the individuals own work situation.
Improve the individuals understanding of effective communication within the organisation and with external departments and contacts.

Course Description

The course details the key skills required by anyone requiring to develop their, interpersonal relations and communication within an organisation. The main subject areas which will be:

  • Interpersonal skills
  • People skills
  • Life skills
  • Soft skills
  • Understanding Leadership, 
  • Communication
  • Teaching, Instruction and mentoring
  •  Motivation, Delegation

Methods and techniques will also be demonstrated with regard to practical applications within an organisation structure. Providing the opportunity to develop skills and practice techniques. A variety of training methods are used on the course, including presentation, discussion, exercises, class workshops and demonstrations.

Who Should Attend

Anyone who wants to improve their understanding and effectiveness in dealing with Interpersonal relations and communication within an organisation

Pre-Requisites 

Working grasp of the English language.

Course Outcome

At the end of this course delegates a good understanding of, methods and techniques used and a good insight how they can be applied in a work situation.

  • Raise skill levels to produce effective practical knowledge of methods and techniques. 
  • Understand the nature, purpose and structure of Interpersonal relationships and communications and the individual requirements which contribute to it’s success.
  • Effective use of a range of tools and techniques to improve communications and relations


Interpersonal Skills and Communication (Oral, Written and Visual)

Day 1

Introduction to the course

  • Definitions
  • Interpersonal skills
  • People skills
  • Life skills
  • Soft skills

Understanding Leadership

  • Leadership/ management, differences and relationship. 
  • Appropriate versus Inappropriate Leadership Approaches
  • Leaders /Managerial Responsibilities
  • Initial (self-analysis of personal style)

Communication

Effective Communications
Oral
Written
Visual
Active listening
Voice tone

Day 2 

  •  Motivation, Delegation
  • Psychological and social skills
  • Motivation and de-motivation
  • Satisfaction and Dissatisfaction at work
  • Practical guide to motivation
  • Delegation 
  • Pitfalls of Micro-management
  • Allowing individual control

People skills

  • Building working relationships
  • Team building
  • Trust, respect and productive interactions.
  • Interaction “Do’s and Don’ts”

Day 3

LIfe skills

  • Adaptive and positive behaviour.
  • Organisational skills

Soft Skills

  • Self assessment
  • Emotional Intelligence Quotient
  • Personality traits
  • Behavior towards others
  • Respect
  • Perception
  • Empathy
  • Cultural competence

Problem Solving

  • Interpersonal team relationship 
  • Methods and techniques
  • Conflict resolution
  • Resolving issues

Course summary and close
 

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Course Ref: OTSICS001

Course Duration: 3 days

UK Course Dates:

7 - 11 April 2014

Dubai Course Dates:

18 - 20 May 2014

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