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Effective Supervisory Skills (Ref:OTSESS001)

Course Objectives

Increase the individual’s knowledge and skill levels in the areas detailed in the “Course schedule”.
Planning Procedures, organisation and management of tasks and resources will be demonstrated and ample time will be provided during the workshop sessions to practice their skills. Presentations on key areas will be reinforced through the workshop sessions to develop methods and techniques presented to apply to the individuals own work situation.

Course Description

Supervisors are an extremely important part of the management team since they are the management in closest contact with the people who actually produce the work
The course details the key skills required by a supervisor including planning, controlling and motivating members of work groups.
A variety of training methods are used on the course, including presentation, discussion, exercises, workshops and demonstrations.

Who Should Attend

Managers / Planners or Supervisors, who are currently responsible for teams / departments and want to further their understanding, or personnel who are being developed for more responsibility.

Pre-Requisites

Basic IT skills

Course Outcome

At the end of this course delegates a good understanding of, methods and techniques used and a good insight how they can be applied in a work situation.

Effective Supervisory Skills Course Outline

Day 1

Introduction

The role and purpose of the supervisor

  • Management styles and techniques
  • Responsibilities

Planning

  • The planning thought process, techniques and Methods
  • Mapping techniques
  • Flow charts
  • Formatting methods and tools 
  • Workshop

 

Day 2

Planning continued

  • Planning methods and techniques
  • Scheduling
  • Procedures
  • Gaunt and Critical path analysis
  • Resource allocation and monitoring
  • Setting and controlling priorities
  • Analysis

Computer applications

  • Systems approach
  • Applications approach
  • Systems integration
  • Linking systems
  • Practical applications

Day 3

Management

  • Managing, monitoring and control 
  • Approach, using appropriate style for team or individual
  • Communication
  • Team building
  • Motivation
  • Delegation

Day 4

Management continued

  • Controlling and organising people and other work resources
  • Time management
  • Priority setting
  • Problem solving
  • Methods and techniques
  • Effective Report writing
  • Workshop

Day 5

  • Action plan (preparation) - What have you learned? Applying? Method
  • Monitoring and reviewing performance
  • Health and safe working practice
  • Workshop
  • Course summary

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Course Ref: OTSESS001

Course Duration: 5 days

UK Course Dates:

3 - 7 Mar 2014

Dubai Course Dates:

20 - 24 Apr 2014

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